AUTHOR
Berglund, Anders; Hayek, Noel

DATE
2003-02-18

DEPARTMENT
Business Administration and Social Sciences

SUMMARY
The purpose of this thesis is to gain a better understanding of how organizations with entirely knowledge-based services are using Knowledge Management (KM) in virtual teams. Our research explores, describes and begins to explain how knowledge is managed, how KM strategies are used and what the critical success factors in virtual teams are. In our quest for answers, we have conducted a multiple-case study with three companies. Our findings show that managing KM in virtual teams depends on both internal and external knowledge sharing and interaction. The findings concerning the KM strategy indicated that organizations should appoint a specified position for handling the knowledge flow. Finally, the critical success factors in virtual teams showed strong influence from stress related levels together with the ability to allow internal and external knowledge sharing.

ISSN 1404-5508 / ISRN LTU-SHU-EX--03/072--SE / NR 2003:072